To cancel orders that aren't dispatched yet:
- Go to Your Orders
- Select the item you want to cancel and click Cancel items
- Provide reasons for cancellation (optional)
- Click on Cancel Checked Items
To cancel an order that has already been dispatched:
- Go to Your Orders
- Select the Request cancellation option and proceed further
- The item(s) will be returned to us for a refund (if the payment is already made)
Note: In case you're still contacted for delivery, please refuse to accept it. To cancel the order that is shipped directly by the Seller and not by E-MAGINE:
- Go to Your Orders
- Please contact the seller to Request Cancellation option
- Please contact the seller to request cancellation
- Learn more about Contacting Third-Party Sellers
Note: Your order will be cancelled instantly and a refund will be processed to your original payment method, if the payment was already made. Learn more about refund processing timelines
